Booking with Confidence: Our Commitment to You

We understand that plans can change, which is why Mtalii Bush Camps offers a clear and fair Mtalii Bush Camps Nanyuki cancellation policy to ensure your booking experience is as seamless and stress-free as possible. Our aim is to provide flexibility while also protecting our ability to offer the exceptional luxury safari experience you expect. Whether you're planning a romantic getaway, a family safari, or a business retreat near Mount Kenya, knowing our cancellation terms allows you to book with complete peace of mind. We value your trust and are committed to transparency in all our guest services.

Understanding Our Standard Cancellation Terms

The Mtalii Bush Camps Nanyuki cancellation policy is designed to be straightforward. For standard bookings, cancellations made more than 30 days prior to the scheduled arrival date will receive a full refund of the deposit paid, less any bank charges. Cancellations made between 15 and 30 days before arrival will incur a 50% charge of the total booking cost. Cancellations made less than 14 days prior to arrival, or no-shows, will be subject to the full booking amount. We strongly advise all guests to consider purchasing comprehensive travel insurance to cover unforeseen circumstances that may lead to cancellation.

Mtalii Bush Camps Nanyuki cancellation policy
Mtalii Bush Camps

Flexibility for Special Circumstances & Group Bookings

At Mtalii Bush Camps, we recognize that certain situations may require more flexibility. For group bookings or exclusive lodge hires, a different Mtalii Bush Camps Nanyuki cancellation policy may apply, which will be clearly outlined in your specific booking contract. We are also open to discussing alternative arrangements in exceptional circumstances, such as natural disasters or government-imposed travel restrictions affecting Nanyuki or the wider Laikipia region. Our reservations team is always available to discuss your specific needs and explore possible solutions to accommodate unforeseen events.

Modifying Your Booking & Contacting Us

Couple discussing booking at Mtalii Bush Camps Nanyuki reception

Should you need to modify your reservation, such as changing dates rather than cancelling entirely, please contact us as far in advance as possible. We will do our best to accommodate your request based on availability, though date changes may be subject to different rates. You can reach our guest services team via email at reservations@mtaliibushcamps.com or by calling +254 718 045 869 or +254 702 531 835. Reviewing the detailed Mtalii Bush Camps Nanyuki cancellation policy on our website or requesting a copy from our team is always recommended before confirming your booking.

Frequently Asked Questions

What happens if Mtalii Bush Camps has to cancel a booking?
In the unlikely event that Mtalii Bush Camps must cancel your booking due to unforeseen circumstances (e.g., natural disaster), you will be offered a full refund or the option to reschedule your stay at a mutually agreed-upon date, subject to availability.
Can I get a refund if I have to cancel my safari package?
Refunds are processed according to the Mtalii Bush Camps Nanyuki cancellation policy. Standard terms apply for cancellations made within specific timeframes. Travel insurance is highly recommended to cover potential losses for cancellations outside these terms.
How far in advance do I need to cancel to get a full refund?
To receive a full refund, cancellations must be made more than 30 days prior to your scheduled arrival date, as per the Mtalii Bush Camps Nanyuki cancellation policy. Please note that bank charges may apply.